Our Policies

100% Satisfaction Guarantee

If you’re not 100% satisfied with the style, color or quality of your blind, shade or shutter, we’ll work with you to make it right. Simply contact us within 30 calendar days after delivery to your home and we’ll walk you through replacing your order. We’ll send a replacement of equal value at no additional charge. Refunds are not offered under this guarantee.

Color Accuracy:

Although we do our best to make sure that the colors printed on our web site are accurate, actual colors will vary. In addition, subtle color differences and textures may not be fully appreciated on some systems due to differences in monitors and/or display cards. Due to the fact that our products are all custom made, and can’t be returned, you need to be sure that you can live with any color variations that are possible from our scanning of the actual samples. If an exact color match is required, then please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. In addition to the above considerations regarding color, we’d like to suggest that you order all of your blinds of a given color at one time. There are sometimes slight variations between dye lots.

14-Day Price Guarantee

Worried that a product you want may go on sale soon? If you buy a product from us and see it at a lower price within 14 calendar days after your original purchase, just give us a call at 866-551-3166 and we’ll refund the difference!

Be sure that the sale item has the same options as your original selection, and that the sale price is live on the site when you contact us to claim the guarantee. If these criteria are met, we’ll give you a credit for the difference in price, plus tax.

Fabric Back lighting:

“Back lighting” happens when light filters in through translucent fabrics from behind. Our swatches don’t show you the effect of back lighting, which can soften colors and highlight fabric textures. If you’d like to see how back lighting affects the color or texture of a particular material go visit your nearest retailer or request a sample from us.

 Secure Internet Commerce:

What is online security?

When you place orders all of your information is processed through our secure server. Blinds.ca utilizes industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. If you would prefer not to place your order online simply call us at the phone number at the top-right of this page and a customer service representative will take it for you.

Your Private Information WILL Remain Confidential

We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. We have never and will never share your information with anyone.

Window Measurements:

For both inside and outside mounts the finished measurements of the window treatment are from the top of the headrail to the bottom of the bottomrail (or in the case of verticals the bottom of the vanes) for the height. The width is from the left edge of the window treatment to the right edge.

• Inside mount An inside mount fits within the window frame. On inside mounts specific deductions are taken by the factory for operating clearance. These deductions vary for each manufacturer and each product and are only approximate deductions. For more specific details please go to to the product page for the product you are interested in on our site before completing your order.
• Outside mount An outside mount overlaps the window opening. Allowances are not taken by the manufacturer on this product. This is because you will need to supply us the exact measurements that you would like the window treatment to be. This includes adding extra for the width and the height to clear any trim etc if you so wish.

For a more complete and visual guide to measuring for blinds and shades, see our Measuring Guide.

Errors In Your Order

Should we suspect that an issue with a product is caused by vendor error, we will require photos of problematic blinds to be shared with us so that we can verify the error. Once we verify the issue, we can authorize a remake or credit, as determined appropriate by Blinds.ca.

Payment Options

Since all window treatments from Blinds.ca are custom made to your specifications, all orders are paid for when your order is placed. Visa, Mastercard and American Express are accepted online. Cashier’s cheques, personal cheques and money orders must be mailed to our office before your order is started. All orders paid by cheque will require a holding period of 5-7 calender days for your cheque to clear before the order will be put into production.

Changes, Cancellations and Refunds:

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. Below are some points about how we handle cancellations and changes:

• Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your online order is finalized.
• Address changes are not permitted once the manufacturer has shipped your product.
• If you cancel your order during this 24 calendar hour period, we will refund your money.
• Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period.
• On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
• We reserve the right to reject any order, at our discretion.

Discontinued and/or Back Ordered Items:

Blinds.ca has no control over products that are discontinued or placed on backorder by the various manufacturers. Blinds.ca will make every effort to remove discontinued items as soon as we are made aware of them and will notify you whenever we receive notice of any backorders. Also see “Delivery Times” noted below.

Promotional Code, Discount and Coupon Exclusions

*Promotions or discounts – Limit one discount coupon per order. Must be used in one transaction. Not redeemable for cash, gift cards, gift certificates or store credit. Offer valid only while supplies last or until expiration date and not applicable to canceled orders due to out-of-stock merchandise. Discount does not apply to taxes, shipping and handling charges or similar charges. Returns or exchanges where a restock, remake or other discount was applied may result in an adjusted refund amount. Promotional offers may be modified or terminated at any time without notice.

Select products, at times, may be excluded from promotional discounts during a sitewide sale. In this situation, a specific product or products will not display a discount when viewed and no discount will apply to the cost of an excluded item when a promotion is applied at checkout. Varying products may be excluded from a promotion at any time. Products excluded from a sale will be visible on the website or promotional materials.