Refund and Return Policy

At PV Decor, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we are here to help with our hassle-free return and refund policy.

Returns

• Timeframe: You have 14 days from the date of purchase to return an item.
• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Non-returnable Items: Certain items are non-returnable, including perishable goods, custom-made products, and items marked as final sale.
• Return Process:
  1. Contact our customer service team at Info@pvdecor.store to initiate a return.
  2. Once your return is approved, you will receive instructions on how to send the item back to us.
  3. Please note that return shipping costs are [mention if they are refundable or not].

Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
• Partial Refunds: In certain situations, only partial refunds are granted (e.g., if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error).
• Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again, contact your credit card company, and then your bank. If you’ve done all of this and still have not received your refund, please contact us at Info@pvdecor.store.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at Info@pvdecor.store for further instructions.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

PV Decor

Info@pvdecor.store

+1 (639) 998-8400